Fileora Support

Getting help

Open an issue on GitHub. Please include what step you were on (first import, picking a folder, downloading from a server, or in-game) and, if the app crashed, when that happened.

Common issues

"Couldn't find your data" / folder rejected on import - make sure the folder you pick is the converted data folder itself (it should directly contain a file named tokyo.wpk), not a parent folder or a zip file still waiting to be extracted.
Import seems slow - the data is a few gigabytes, so a full import can take a while depending on your device and connection; the progress bar and byte count are the thing to watch, not the clock. It is safe to let it run in the foreground until it finishes.
App closed or restarted mid-import - just reopen Fileora and try the import again; an interrupted import is always discarded automatically and never leaves a half-usable copy in place.
"Download from Server…" can't connect - check that the address you typed matches what the other computer's own server is printing (including the port, if any), and that both devices are on the same local network.